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Consumer Complaints

Refund liability for counterfeit goods bought from online seller View
Refund liability for counterfeit goods bought from online seller
Regit Date 2017-09-18 16:59:37 Count 423
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Refund liability for counterfeit goods bought from online seller

 

Question:

I bought a pair of shoes from a seller via an online open marketplace. But the delivered product was found to be a counterfeit item, which was confirmed by the genuine manufacturer. Because the seller closed its shop on the subject online marketplace, I couldn’t get a refund for the fake goods. May I hold the operator of the online marketplace responsible and ask for the refund?
 

Answer:

Refund liability caused by product defects falls into the seller. Given the fact that any legal bindings or contracts made between you and the online marketplace, it is deemed that you may not ask the operator of the online marketplace to issue a refund for the faulty transaction.  

 

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