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Provides useful information for cross border transaction from korea

Consumer Disputes

Compensation request for failed plastic surgery View
Compensation request for failed plastic surgery
Regit Date 2018-03-05 10:38:01 Count 232
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In July 2017, a foreign consumer filed complaints against a Korean plastic surgery hospital. She took the Suction Lipectomy in her lower leg in the subject hospital during the visit to Seoul a few years ago. According to her, due to failed or negligent operation by the surgeons at the subject hospital, she had various physical damages, which let her take serious and serial treatments at local hospitals in her home country.

With provden medical records from both the said plastic surgery as well as the local hospitals, the consumer claimed the Korean hospital shall be liable for the damages she experienced. Since she and the said Korean plastic surgery have failed to reach an agreement for the compensation terms, however, the foregin consumer called us for help.

Upon her request, we launched a formal investigation into the subject case in August 2017. Given the very nature of medical disputes, however, we had to request the foreign consumer to submit every possible but concrete, independent and professional document or material supporting her claims against the sais Korean plastic surgery hospital.

Once those documents or materials filed, we began our mediation process. After rounds of talks with the subject Korean hospital as well as the consumer in several months, we have drawn an agreement from both parties in the end. In December 2017, the foreign consumer and the subject Korean hospital signed a letter of agreement for the compensation terms for the failed operation.

To be specific, the subject Korean plastic surgery hospital agreed to compensate KRW 13,270,000 to the foreign consumer for her damages caused by the failed operation. In exchange for such compensation, the consumer also agreed that she would not raise any other issues including civil and/or criminal lawsuit against the said Korean plastic surgery hospital.
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