|Refund request for involuntarily canceled hotel booking|
|Regit Date||2018-06-20 12:32:59||Count||156|
Refund request for involuntarily canceled hotel booking
A foreign consumer booked a deluxe double room at a local hotel via one of the global hotel booking platform in May 2018. When checking-in, however, he realized the room offered was much smaller than the one posted in the said booking platform. Although he asked the subject hotel to provide the room booked, the subject hotel was unable to offer the very room.
When we first received the consumer’s complaints against the subject hotel, we asked him to submit concrete documents to support his claims including booking confirmation, payment records, correspondences with the said booking platform as well as the subject hotel, etc. Once those documents filed, we initiated a formal investigation into the subject case.
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