Refund request for flight tickets to Korea due to the outbreak of coronavirus

Question:

I booked flight tickets to ICN (Incheon), operated by Korean air carrier, via online booking agent. Due to safety concerns in the aftermath of the outbreak of coronavirus across the country, I’d like to cancel my booking. What should I do for refund?

Answer:

Please contact the online booking agent first. If the booking agent is not helpful, check the air carrier’s refund policy for this special occasion. In case the Korean air carrier refuses to honor your refund request even though your booking is subject to free cancellation, please let us know. We might help you.