Regulations on Consumer Dispute Resolution

KFTC Notification No. 2011-10
(Only the Korean version is authentic)
Korea Fair Trade Commission

Table of Contents

Regulations on Consumer Dispute Resolution 4
AppendixⅠ. Targeted Product Items 6
AppendixⅡ. Regulations on Consumer Dispute Resolution by Product Item 22
1. Installation of Home Appliances (1 type of industry) 23
2. Matchmaking Service (1 type of industry) 24
3. Wedding Planning Service (1 type of industry) 25
4. International Matchmaking Service (1 type of industry) 26
5. Security Service (1 type of industry) 27
6. National Examination Preparation Centers (1 type of industry) 29
7. Golf Courses (1 type of industry) 30
8. Public Service (3 types of industry) 31
9. Industrial Goods (30 types of industry) 34
10. Performance Industry (2 types of industry) 76
11. Agriculture, Fishery & Livestock Products (7 types of industry) 79
12. Chauffeur Service (1 type of industry) 82
13. Cultural Goods & Others (4 types of industry) 83
14. Beauty Care (2 types of industry) 89
15. Real Estate Brokerage (1 type of industry) 91
16. Photography & Photo Developing Industry (1 type of industry) 92
17. Maternity Care Centers (1 type of industry) 95
18. Funeral Service (1 type of industry) 97
19. Merchandise Coupons & Gift Certificates (1 type of industry) 103
20. Laundry & Dry Cleaning (1 type of industry) 105
21. Social Commerce Service (1 type of industry) 110
22. Accommodation Service (1 type of industry) 112
23. Food & Beverage (19 types of industry) 116
24. Credit Card Industry(1 type of industry) 117
25. Pet Selling Industry (1 type of industry) 120
26. Language Training Business (2 types of industry) 121
27. Travel Industry (2 types of industry) 124
28. Wedding Ceremony Service (1 type of industry) 131
29. Online Game Service (1 type of industry) 133
30. Transportation Service (9 types of industry) 135
31. Overseas Study Program Agencies (1 type of industry) 151
32. Food Service Business (1 type of industry) 152
33. Satellite & Cable Broadcasting (2 types of industry) 153
34. Medical & Chemical Products (10 types of industry) 156
35. Healthcare Industry (3 types of industry) 163
36. Mobile Telecommunications Service (1 type of industry) 167
37. Migration Agency (1 type of industry) 169
38. Move Trucking Business (1 type of industry) 171
39. Online Shopping Industry (1 type of industry) 173
40. Online Content Service (1 type of industry) 174
41. Automobile Towing Service (1 type of industry) 177
42. Car Rental Service (1 type of industry) 178
43. Driving School (1 type of industry) 180
44. Automobile Repair Service (1 type of industry) 182
45. Issuance of Electronic Payment Means (1 type of industry) 184
46. Rental Service for Water Purifier, etc. (1 type of industry) 185
47. Parking Lot Business (2 types of industry) 189
48. Housing Construction (1 type of industry) 190
49. Used Home Appliance Sales (1 type of industry) 191
50. Used Car Sales (1 type of industry) 192
51. Windows & Doors Construction (1 type of industry) 194
52. Cleaning Services (1 type of industry) 196
53. Sports Facilities, Leisure & Discount Membership Services (3 types of industry) 200
54. High-Speed Internet Service (1 type of industry) 203
55. Bundled Communication Products (1 type of industry) 206
56. Door-to-Door Delivery & 'Quick Service' (1 type of industry) 207
57. Public Academic Institutes & Lifelong Learning Centers (2 types of industry) 209
58. Resort & Condominium Service (1 type of industry) 211
Appendix Ⅲ. Warranty Period & Parts Replenishment Period by Product Item 212
Appendix Ⅳ. Useful Life by Product Item 218

Please find attached the file.